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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

UK shipping is typically 2-3 business days on our free economy shipping.
International orders take from 5 days to a 4 weeks depending on destination and service used.

Please use our contact page or replay to your order confirmation email..

If you upgraded your postal service to a tracked service you can use the tracking link on your orders page.

No, we do not store your payment information on our servers, our payment processors will store your information for transaction detail only.

All our prices include VAT were applicable.

We ship to most countries,  if we cant ship a product to you, you will not be able to complete the checkout process..

We try to ship items in a few packages as possible, Back orders will ship separately..

If you need to swap an item

Returns and Exchanges

Our refund policy is here.

Please reply to your order confirmation email and we’ll get in touch.

Please contact us via our contact page.

Please return items to the address on your invoice or dipatch note.

As long as your items have not been dispatched it may be possible to change or cancel your order.

Items available for pre-order can be ordered just like our in stock items. It is not possible to pre order some products.