Customer Help – EV Accessories
Our happiness team is always here to assist.
Our UK-based team is here to help you with every step of your EV parts and accessories journey. Whether you need tracking info, return instructions, or advice on Tesla Model Y mud flaps, MG4 brake pads or Renault Zoe filters, you’ll find clear answers below.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
UK shipping is typically 2-5 working days on our paid postage economy shipping.
Our UK free shipping is around 3-7 working days.
International orders take from 5 days to a 4 weeks depending on destination and service used.
How do I create an account?
To create an account you will need to make a purchase from our online shop. You cannot make an account unless you make a purchase.
How do I change my shipping address?
Please use our contact page or replay to your order confirmation email.
How do I track the status of my order?
If you upgraded your postal service to a tracked service you can use the tracking link on your orders page.
Will you keep my credit card information on file?
No, we do not store your payment information on our servers, our payment processors will store your information for transaction details only.
Do you charge sales VAT?
All our prices include VAT were applicable.
Do you ship to my country?
We ship to most countries, if we can’t ship a product to you, you will not be able to complete the checkout process.
We try to ship items in a few packages as possible, Back orders will ship separately. if they are going to take a week or more to arrive into our stock.
We try to ship items in a few packages as possible, Back orders will ship separately. if they are going to take a week or more to arrive into our stock.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
Please read our returns and refund policy is here.
I received the wrong item
Please use our contact page or replay to your order confirmation email.
My order arrived damaged
Please use our contact page or replay to your order confirmation email.
Where should I mail my authorised return?
Please return items to the address on your invoice or dispatch note.
How do I receive customer support?
Please use our contact page or replay to your order confirmation email.
Can I change or cancel an order after I've submitted it?
As long as your items have not been dispatched it may be possible to change or cancel your order.
Can I pre-order an item that is sold out?
Items available for pre-order can be ordered just like our in stock items. It is not possible to pre order some products.